Wesbank Cars.co.za COTY

2021 Cars.co.za Consumer Awards – powered by WesBank

The theme for this year’s #CarsAwards is “Be Part of the Journey – My Car, My Freedom”.

Category winners: 2020/21 #CarsAwards – powered by WesBank

Budget Car – Toyota Starlet 1.4 XR

Compact Hatch – Volkswagen Polo 1.0 TSI Comfortline Auto

Compact Family Car – Volkswagen T-Cross 1.5 TSI 110kW R-Line

Entry Level Car – Suzuki Swift 1.2 GL

Family Car – Toyota RAV4 2.0 AWD GX-R

Adventure SUV – Toyota Fortuner 2.8 GD-6 4×4 VX Auto

Premium SUV – Land Rover Defender D240 HSE

Executive SUV – Volvo XC60 D5 R-Design

Crossover – Toyota C-HR 1.2T Luxury

Premium Crossover – Volvo XC40 T5 AWD R-Design

Hot hatch – Volkswagen Golf GTI TCR

Leisure Double Cab – Toyota Hilux 2.8 GD-6 4×4 Legend Auto

Sports Executive – BMW 330is Edition

Fifty per cent of the final scores of the category finalists were determined by the rankings the vehicles’ respective brands achieved in the Cars.co.za Ownership Satisfaction Survey – in partnership with data specialists Lightstone Consumer. The data was based on owners’ experiences of their vehicles (less than for years old and serviced through franchised outlets) and the survey affected the results in four #CarsAwards categories.

The Toyota Starlet (Budget Car) and Hilux (Leisure Double Cab), plus the Volkswagen T-Cross (Compact Family Car) and Golf GTI TCR (Hot Hatch) did not score the highest marks from the panel of judges following the evaluation yet they emerged victorious because consumers rated their brands’ experiences higher than those of their competitors.

“Right from the outset, the #CarsAwards was conceived to take a practical and usable approach to deciding the winners,” said Cars.co.za Consumer Experience Manager, Hannes Oosthuizen. “Our Awards programme is meant to be used as a buying guide that reaches the entire population, not only those who follow motoring publications.”

Toyota is the brand of the year

04/11/2020 – #CarsAwards (Photo by Roarke Bouffe / Cars.co.za)

Toyota won the #CarsAwards Brand of the Year title for a third time.

As opposed to the 13 category winners, which were decided by a combination of judges’ scores and consumer data, the recipient of the #CarsAwards Brand of the Year title was determined entirely by market data and the findings of the survey (brands’ respective sales and after-sales service ratings were particularly impactful, as were the percentages of purchase-price value the brands’ finalists retained after three years of ownership).

2019/20 #CarsAwards – powered by WesBank

Category winners: 2019/20 #CarsAwards – powered by WesBank

Adventure SUV: Toyota Fortuner 2.8 GD-6 4×4 Auto

Budget Car: Suzuki        Swift 1.2 GLX

Business Class:               Volkswagen Arteon 2.0TSI 4Motion R-Line

Compact Family Car:      Volkswagen T-Cross 1.0 TSI Highline R-Line

Compact Hatch:              Volkswagen Polo 1.0TSI Comfortline Auto

Crossover:                       Audi Q3 35 TFSI S Line

Executive SUV:                BMW X3 xDrive20d M Sport

Family Car:                      Mazda CX-5 2.0 Dynamic Auto

Fun Hatch:                     Volkswagen Polo GTI

Leisure Double-Cab:      Volkswagen Amarok 3.0 V6 TDI Highline 4Motion

Performance Car:           Toyota GR Supra 3.0T

Premium Hatch:             Volkswagen Golf GTI

Premium SUV:               BMW X5 xDrive30d M-Sport

Volkswagen Amarok and Toyota Fortuner have now won the categories Leisure Double-Cab and Adventure SUV ­respectively – for three consecutive years. Suzuki won the Budget Car category with a Swift  for four years in a row.

In no fewer than five of the 13 categories the judges’ favourites did not win, due to the impact of data from the Cars.co.za Ownership Satisfaction Survey. Fifty per cent of the final scores of the #CarsAwards category finalists was determined by the rankings the vehicles’ respective brands achieved in the Cars.co.za Ownership Satisfaction Survey

The Toyota Fortuner (Adventure SUV), Volkswagen Amarok, Arteon and T-Cross (Leisure Double-Cab, Business Class and Compact Family Car) and BMW X3 (Executive SUV) did not score the highest marks from the panel of judges following evaluation, yet emerged victorious because consumers rated their brands’ experiences higher than those of their competitors.

Volkswagen – the only brand to have won at least one #CarsAwards category every year since the programme began in 2015/16 – walked away with the most prestigious accolade. Having won six of the 13 #CarsAwards categories in 2019/20, Volkswagen is comfortably the most prolific category winner (with 16 trophies) in the history of the #CarsAwards programme.

#CarsAwards was conceived to be South Africa’s definitive automotive awards programme; the list of vehicles it recognises is meant to guide car buyers to make the best-informed purchasing decisions… Cars are judged directly against their peers in specific categories, each of which has distinct requirements. What’s more, 50% of the final scores is based on brand-specific after-sales data that incorporate customer feedback from thousands of South African vehicle owners.